Any employee that wants to report any problem they encounter when using Sky Vialing needs to follow the process below to raise ticket.

Click on New Support Ticket in https://innovativesp.freshdesk.com/support/home



Requester : Your Innovative Email

Issue type : Sky Vialing Issue

Subject : "one liner explanation"

example , "Cannot Edit attendance"


Please Elaborate your issue :
Under elaboration Field, please use and complete the template below.


1. Department : 

2. Step to replicate the issue :  

3. screen shot :

4. Elaborate : 

5. Sample student :


example :-

1. Department : Academic / Finance / Registry / Student

2. Step to replicate the issue :
Academic > class > [filter] > add new student || Admission > application > etc.. || Finance > refunds > etc.. .

3. screen shot  :

4. Elaborate : This particular student suppose to be at  semester 3 instead of 2.

5. Sample student : Intan Bin Payung , 2022.09.801.DHUM


Thanks.