Any employee that wants to report any problem they encounter when using Sky Vialing needs to follow the process below to raise ticket.
Click on New Support Ticket in https://innovativesp.freshdesk.com/support/home
Requester : Your Innovative Email
Issue type : Sky Vialing Issue
Subject : "one liner explanation"
example , "Cannot Edit attendance"
Please Elaborate your issue :
Under elaboration Field, please use and complete the template below.
1. Department :
2. Step to replicate the issue :
3. screen shot :
4. Elaborate :
5. Sample student :
example :-
1. Department : Academic / Finance / Registry / Student
2. Step to replicate the issue :
Academic > class > [filter] > add new student || Admission > application > etc.. || Finance > refunds > etc.. .
3. screen shot :
4. Elaborate : This particular student suppose to be at semester 3 instead of 2.
5. Sample student : Intan Bin Payung , 2022.09.801.DHUM
Thanks.